Neutrog Australia is committed to providing you with the best possible customer service experience. Neutrog Australia is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collecting your personal information
The majority of our website can be viewed without providing personal information, however, to request further information, customer support or to sign up for our free newsletters, you are required to submit personally identifiable information via an email link or online form.
Sharing your personal information
Neutrog Australia may occasionally engage other companies to provide services on our behalf such as processing transactions or customer freight shipping. Those companies will be provided only the personal information they need to deliver the service. Neutrog Australia takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor that reaches our site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends.
In rare circumstances we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes, only data collected from the time of the policy change forward and will adhere to our updated practices.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Neutrog Australia reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Questions or comments